Terms of use

Effective as of 15June 2020

General Information Regarding These Terms of Use

Welcome, and thank you for using the Inside The Box (“we,” “our,” or “us”) services. Unless otherwise noted on a particular site or service, these master terms of use (“Master Terms”) apply to your use of all our apps, sites and interfaces that we operate. The Master Terms also apply to all products, information, and services provided through the Websites and apps. Additional terms: In addition to the Master Terms, your use of any Services may also be subject to specific terms applicable to a particular Service (“Additional Terms”). If there is any conflict between the Additional Terms and the Master Terms, then the Additional Terms apply in relation to the relevant Service.

Your Agreement to the Terms

BY CLICKING “I ACCEPT” OR OTHERWISE ACCESSING OR USING ANY OF THE SERVICES (INCLUDING THE LICENSES, PUBLIC DOMAIN TOOLS, AND CHOOSERS), YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY THE TERMS. By clicking “I ACCEPT” or otherwise accessing or using any Services you also represent that you have the legal authority to accept the Terms on behalf of yourself and any party you represent in connection with your use of any Services. If you do not agree to the Terms, you are not authorized to use any Services. If you are an individual who is entering into these Terms on behalf of an entity, you represent and warrant that you have the power to bind that entity, and you hereby agree on that entity’s behalf to be bound by these Terms, with the terms “you,” and “your” applying to you, that entity, and other users accessing the Services on behalf of that entity.

Changes to the Terms

From time to time, we may change, remove, or add to the Terms, and reserves the right to do so in its discretion. In that case, we will post updated Terms and indicate the date of revision. If we feel the modifications are material, we will make reasonable efforts to post a prominent notice on the relevant app or website and notify those of you with a current account via email. All new and/or revised Terms take effect immediately and apply to your use of the Services from that date on, except that material changes will take effect 30 days after the change is made and identified as material. Your continued use of any Services after new and/or revised Terms are effective indicates that you have read, understood, and agreed to those Terms.

Inside The Box User community

Participating in the Inside The Box Community as a registered Users

You agree to; a) only provide accurate and current information about yourself, (b) maintain the security of your passwords and identification, (c) promptly update the email address and phone number listed in connection with your account to keep it accurate so that use our services in a correct way and also ensure that we can contact you, and (d) be fully responsible for all uses of your account. You are not allowed to share and that way use the Services with others. You must not set up an account on behalf of another individual or entity unless you are authorized to do so.

Participating in the Inside The Box Community as a lock user

Besides the obligations as a User, when you are invited and by other scenarios have permanent access to a lock, you have an obligation to ensure that the lock is correctly installed and if not, take relevant measures to ensure lock security and function. You shall ensure the functioning of the lock, for example change batteries. You shall use the lock as intended and not use the lock for any other purposes than ensure safety around mail and parcels.

Participating in the Inside The Box Community as a lock administrator

By registering for an account through our services, represent and warrant that you are the age of majority in your jurisdiction (typically age 18). Services offered to registered users are provided subject to these Master Terms, the CC Privacy Policy, and any Additional Terms specified on the relevant Website(s), all of which are hereby incorporated by reference into these Terms.

If you provide incorrect, incomplete or misleading information or has not complied with these Terms, descriptions or other instructions from Inside The Box, or otherwise caused administrative work or additional costs that go beyond our commitment under these Terms,  Inside The Box is entitled to reimbursement of costs incurred as a result. Examples of such situations are that you have given an incorrect address for the location of the lock.

You as an administrator are fully responsible for the Lock Users accesses and should communicate clearly about any changes in the lock user accesses.

Inside The Box Services


Inside the box enables convenient parcel flows to the Users home address. These convenient offers and/or logistic flows, your “Services” are based on our digital lock that enables unattended drop off and pick up of parcels at the Users’ home address.

Service geographical coverage

The Services have geographical restrictions and differences and may not be available in all areas where the lock is sold. Inside The Box is not in any way held responsible for changes in Service area coverage, and changes may occur at any time.

Approval of parcel services

When gaining access to parcel Service, that can be obtained by a Lock Administrator granting access to these Services. This can be done both on own accesses or others. These Services allow you to use the services that is provided in the area of the Lock’s address.

You (and not Inside The Box) shall always be considered a contract counterpart to the sender of the item addressed to the address in respect of the purchase of the goods contained in the item. We accept no responsibility for goods purchased by you. Inside The Box is not liable for damage in the relationship between the Customer, the carrier and the sender of the Shipment. You shall consider harmless from all claims arising directly or indirectly as a result of your use of the Service to any third parties (including the sender of shipment and it’s carrier).

Approval of deliveries and returns

Some Services may require or allow for active consent of an upcoming deliveries and/or returns, an “Approval”. By actively agreeing to these terms in association to the delivery, you agree that parcels will be handled by the carrier by the Service descriptions provided. Approvals result in consents that the carrier is allowed access to your lock and open it, with the purpose of picking up or dropping off parcels. The consent is considered as equivalent to a service point ID control check and should be considered as such.

You are fully responsible for reading the relevant documentation (including these Terms) to ensure that you have understood the specific logistic flow and any obligations that must be fulfilled by you. The Approval results in a binding agreement, usually involving a payment transaction, between you as a User and Inside The Box for fulfilment of the Service.

An Approval may also apply to multiple non active running approvals, if the Services that are eligible for such Approval is provided in your area. If by approving on running approvals, Inside The Box have the authority to take actions to approve parcels home to you without your active involvement. You are hereby fully aware that these services may be subject charges per parcel/pick up/delivery that shall be paid by any of the selected payment methods provided. The running approval shall be considered with same binding consent and significance as an active Approval.


Payment is made by debiting your registered credit card or payments via Swish. Inside The Box  reserves the right to also make invoice payment for unpaid Services. Payment by invoice from Inside The Box must be made within 14 days of the invoice date. We cooperates with payment service providers. For information about payment terms for other payment options, please refer to the respective payment service provider or card issuer.

If you do not pay at the right time, we have the right to charge interest on late payments in accordance with Section 6 of the Interest Act (1975:635). We are also entitled to reimbursement of costs for the recovery of the overdue amount. The price of transactions is clearly stated in the app in the case of active consent, and in the case of ongoing consent, this applies within a certain time span, whereupon Inside The Box has the right to make payment for these pre-approved orders of the Services

Inside the box’s responsibilities

Inside the box undertakes to perform the Services in accordance with the relevant product and service descriptions in a professional manner. We shall work in the best interests with due care and consult with you to the extent necessary and possible. If it is found that it is impossible to perform the Service, we shall obtain instructions from you on how to proceed. If the circumstances allow Service to be performed otherwise than as agreed and where we have not been able to reach you within a reasonable time, we shall take the measures that we found most suitable.

Inside The Box’s liability is limited in both terms and responsibilities according to contract and law. In view of the limitations of liability applied by us, we recommend that you undertake an insurance policy covering damage to items and property stored in your locked space, in order to protect the interests of its and any third parties in the event that Inside The Box is not liable for  compensation.

Your responsibilities

Inside the box is not responsible for any damage, loss or delay caused by:

  • customer’s error or negligence;
  • that the Customer has not fulfilled its obligations described in the service descriptions or otherwise has not complied with our instructions;
  • unauthorized use of another user’s account login details;
  • absence or inadequate packaging
  • incorrect, unclear or incomplete addressing or marking of the shipment;
  • incorrect or incomplete information about the Shipment or its contents;
  • undeliverable items
  • the operation, loading, stowage or unloading of the Consignment provided by the Customer or someone acting on his or her behalf;
  • the consignment or its own natural nature to be easily destroyed, for example by rupture, leakage, spontaneous ignition, decay, rust, fermentation, evaporation and sensitivity to cold, heat and moisture; or
  • circumstances outside our control that we could not reasonably avoid and the consequences of which we could not reasonably prevent.

We are not obliged to compensate for damage caused by the item or property stored in you locked space/mailbox. We are no not liable for indirect or consequential damages. We can’t be held responsible for damage in the relationship between the you and third parties (including the carrier).